WHAT DO I DO IF I RUN OUT?
Run outs can be a very hard thing to go through; especially, if it happens in the dead of winter and propane is your main source of heat. Not realizing the dangers involved, some people attempt to connect a propane cylinder to the system to get through the night. While we can’t blame you for wanting to keep warm, we also do not want you to get hurt (or worse). Do not, under any circumstances, attempt to connect a cylinder to your system. Doing so can be extremely dangerous. People have been killed attempting to make an unauthorized connection. Propane is highly flammable and can ignite explosively. The small cylinders like those found on BBQ grills cannot vaporize enough propane to keep up with the demand of a typical house furnace. This can result in improper combustion, high carbon monoxide levels, and possible damage to your system. If you run out, please call us first and let us handle the situation for you, safely. Any tampering or unauthorized connection to a leased propane system is considered a serious safety violation and may result in termination of service. We value your safety. Please let us handle this situation for you. If you run out after business hours, call (800) 319-3835 and follow the prompts. Someone is always available 24 hours a day, 7 days a week. We must do a leak test on all out of gas situations. If you are not on our inventory management, and you have run out before, we will charge a leak test fee.
WHAT DO I DO IF I HAVE A LEAK?
Although they are quite rare, propane gas leaks can happen. If you think you smell leaking LP gas in your home, please get everyone out. This is especially important in the case of a major leak. DO NOT turn on or off any electrical appliance or light as a simple spark can ignite the propane if it has reached the right gas to air mixture. Since there is no way for you to know for sure what the concentration of propane is, assume that it is bad enough to cause a fire. Leave your door open to help ventilate the propane leak to the outside air. If there is no fire, and you feel it is safe to do so, shut off your tank ASAP. The valve is under the lid of your tank. Closing this valve completely will stop the flow of propane into your house. If you are a safe distance of at least 100’ from the leak, you may use a cell phone or a neighbor’s phone to call us right away at (800) 319-3835. In case of a major leak, please call your local fire department by calling 911. While most leaks are very small, and usually not dangerous, do not assume it is safe to reenter you home until someone from Superior Fuels, Inc. tells you it is safe to do so.
CAN I LOCK MY TANK LID?
Due to safety, and insurance regulations we cannot lock down the lids on the tanks. If there is ever a propane related emergency, the main shut-off to your system is located under this hood and needs to have unrestricted access at all times. You don’t want yourself, your neighbor, propane service, or fire department to have to waste precious time to shut your system down in case of an emergency. It is very rare to have your tank tampered with, but if you are having trouble in regards to tank tampering, please call us ASAP, along with your local police department if you feel it is needed. We may be able to take other action to protect your system other than locking down the hood.
IS IT SAFE TO MOW AROUND THE TANK?
When mowing around your tank and regulators, please be careful not to contact the tank, gas line and/or regulators. Most riding lawn mowers have enough power to knock the blocks out from under the tank if they are hit with the mower or the mower deck. This can cause the tank to become unstable, and in rare cases even knock the tank over. A 500 gallon tank weighs almost 1000 pounds empty. If a tank falls over, you can be seriously injured. Please call us ASAP if you accidentally knock the blocks loose under your tank legs, and stay away from it in case it falls over. If you happen to hit or bump a regulator or line, it’s a good idea to call us and have our Service Tech inspect it, even if it does not appear to be damaged. We want you to be safe.
WHAT IF I CAN’T SMELL THE ODORANT IN PROPANE?
Propane smells like rotten eggs, a skunk’s spray, or a dead animal. Some people may have difficulty smelling propane due to their age (older people may have a less sensitive sense of smell); a medical condition; or the effects of medication, alcohol, tobacco, or drugs. If any of these conditions apply, consider purchasing a flammable gas detector as an additional measure of security. They are available at home improvement stores as well as other retail locations. These detectors generally detect unsafe levels of propane, methane (natural gas)… We recommend that you only buy UL approved detectors and that you install the detectors per the manufacturer’s guidelines. We especially recommend the use of these by customers that cannot smell the odorant in propane, but they can make anyone’s home safer. Please do not ignore your nose even if you have a flammable gas detector. If you smell gas, assume you have a leak.